Terms & Conditions
1. Who We Are
Galdyr (ABN 38 616 209 521) provides an AI-powered receptionist and lead-capture service for tradespeople ("the Service"). Our registered address is in Queensland, Australia. By signing up or using our Service, you agree to these Terms.
2. What the Service Does
The Service answers missed and after-hours calls on behalf of your business using artificial intelligence. It captures callers' name, phone number, suburb, and job details, and sends that information to you by email or SMS. It does not provide professional trade advice to callers.
3. Subscriptions and Payment
3.1 Subscription fees are charged monthly via Stripe. Prices are in Australian dollars (AUD) and include GST where applicable.
3.2 Your subscription renews automatically each billing period. We will notify you of any price changes at least 14 days before they take effect.
3.3 You may cancel at any time by emailing hello@galdyr.com. Cancellation takes effect at the end of the current billing period; no pro-rata refunds are issued for partial periods.
3.4 We may suspend the Service if payment is not received within 7 days of the due date.
4. AI Disclaimer
4.1 The Service uses artificial intelligence. The AI is not a human, is not a licensed tradesperson or adviser, and may make mistakes — including mishearing callers, recording incorrect information, or failing to capture a lead.
4.2 Galdyr is not liable for any missed jobs, lost revenue, or incorrect information given to or captured from callers. You are responsible for verifying lead details before acting on them.
4.3 AI outputs are informational only and must not be treated as professional, legal, or trade advice.
5. Call Recording
5.1 Calls handled by the Service may be recorded for quality assurance and lead capture purposes.
5.2 A disclosure message is played at the start of each call. This is consistent with our obligations under the Invasion of Privacy Act 1971 (Qld) and the Telecommunications (Interception and Access) Act 1979 (Cth).
5.3 Recordings and transcripts are shared only with you (the subscribing business) or as required by law.
6. Your Responsibilities
6.1 You must not use the Service for unlawful purposes or to mislead callers.
6.2 You are responsible for ensuring your use complies with any industry-specific regulations.
6.3 You must keep your account credentials secure and notify us immediately of any unauthorised access.
7. Limitation of Liability
To the maximum extent permitted by law, Galdyr's total liability to you is limited to the fees you paid in the three months before the event giving rise to the claim. We are not liable for indirect, consequential, or special loss. Nothing in these Terms excludes any right you have under the Australian Consumer Law that cannot be lawfully excluded.
8. Service Availability
We aim to keep the Service available but do not guarantee uninterrupted availability. We are not liable for losses resulting from downtime caused by third-party providers, network issues, or maintenance.
9. Changes to Terms
We may update these Terms at any time. We will give at least 14 days' notice of material changes by email. Continuing to use the Service after that period means you accept the updated Terms.
10. Governing Law
These Terms are governed by the laws of Queensland, Australia. Disputes will be referred to the courts of Queensland if not resolved in good faith.
11. Fair Use
11.1 All plans include unlimited calls for normal business receptionist use. "Unlimited" means you will not be charged per call or per minute within the fair-use limits described below.
11.2 To protect service quality and prevent abuse, each phone number is subject to a daily talk-time limit: 35 minutes per number per day on the Sole Contractor plan, and 15 minutes per number per day on the Small Crew and Enterprise plans. These limits comfortably cover normal missed-call receptionist use.
11.3 If a number reaches its daily limit, the AI receptionist for that number is automatically paused for the remainder of that day and resumes the following day. We will notify you, and you can contact us to raise your limit — higher allowances are available on request and on higher tiers.
11.4 The limits exist to guard against call flooding, automated dialling, and toll fraud. We may also suspend a number immediately where we reasonably suspect fraudulent, abusive, or automated call traffic.
11.5 The Service must not be used for outbound telemarketing, robocalling, or any purpose other than inbound receptionist answering for your nominated trade business.
12. Contact
hello@galdyr.com · galdyr.com · Brisbane, QLD